Shipping Policy
Effective Date: April 23, 2025
At Curvelea, we are committed to providing fast, reliable, and affordable shipping to all our customers. Please read our shipping policy carefully to understand how we process and fulfill orders.
1. Order Processing Time
All orders are processed within 1-2 business days, excluding weekends and holidays. Orders placed after 15:00 PM (noon) may be processed on the next business day. You will receive a confirmation email once your order has been processed and shipped.
2. Shipping Methods & Delivery Times
We offer a range of shipping options depending on your location. Below are the estimated delivery times for each shipping method:
- Standard Shipping: 5-7 business days (Domestic)
- Expedited Shipping: 2-4 business days (Domestic)
- International Shipping: 7-14 business days (depending on the destination)
Delivery times may vary depending on the shipping carrier and external factors such as customs processing and weather conditions. We do not guarantee delivery times, but we strive to meet the estimated delivery windows.
3. Shipping Costs
Shipping costs are calculated at checkout based on the shipping method you select and the destination of your order. Occasionally, we may offer free shipping to certain regions, during special promotions, or on holidays. These offers will always be clearly displayed on the product page or during checkout when applicable.
4. International Shipping
We offer international shipping to select countries. Shipping costs and delivery times vary depending on your location. Before dispatching your order, we review potential customs duties or import taxes that may apply. If such fees are expected, we notify the customer in advance. In some cases, the customer may be responsible for paying customs duties, VAT, or import fees upon delivery. Curvelea is not liable for any delays caused by customs clearance processes.
5. Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can track your shipment on the carrier's website using the provided tracking information.
6. Shipping Restrictions
We currently ship to the United States and select international locations. If your country is not listed at checkout, please contact us for more information on shipping options.
7. Address Accuracy
It is the responsibility of the customer to provide accurate and complete shipping information. Welisse is not responsible for delays or non-delivery caused by incorrect or incomplete addresses. If you notice an error in your shipping information, please contact us immediately.
8. Lost or Damaged Items
If your order is lost or damaged during shipping, please contact us within 7 days of receiving the shipment. We will work with the shipping carrier to resolve the issue and provide a replacement or refund as appropriate.
9. Returns and Exchanges
For more information about returns and exchanges, please visit our Return Policy page.
10. Shipping Partners
We work with trusted shipping carriers such as UPS, FedEx, and USPS to ensure your orders are delivered in a timely and secure manner.
11. Contact Us
If you have any questions or concerns regarding our shipping policy or your order, please feel free to contact us:
- 📧 Email: contact@curvelea.shop
- 📞 Phone: +1 (251) 910-7893